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Privacy Policy

NATURAL RUGS CO PTY LTD · ABN 81 639 459 144
1/28 Progress St, Mornington, VIC 3931, Australia · Phone: 0426 702 520 · Email: info@dottsrugs.com.au

1. About this policy

Natural Rugs Co Pty Ltd ("Natural Rugs Co", "we", "us") respects your privacy. This policy explains what personal information we collect through www.naturalrugsco.com.au and our Mornington and Rosebud showrooms, how we use it, and your choices. We handle personal information in line with the Australian Privacy Principles.

2. What we collect

  • Contact and order details: your name, email, phone number, billing and delivery addresses, and what you buy.
  • Account details: your login and order history if you create an account. If you sign in with Google or Facebook, we receive your name and email address from that service; we never receive your password.
  • Payment details: card payments are processed securely by our payment providers (Stripe and Zip). We do not store your full card number.
  • Messages: what you send us by email, phone, contact forms, reviews or live chat.
  • Website data: your IP address, browser type and the pages you visit, collected through cookies and server logs to keep the site working and secure.
  • CCTV: our Mornington and Rosebud showrooms have security cameras. Footage is recorded for safety and security, kept for a limited time, and only accessed or shared (for example with police) when needed.

You can browse the site without giving us personal information, but we need your details to process an order.

3. How we use it

  • To process and deliver your order, including click & collect.
  • To take payment and issue tax invoices.
  • To handle returns, faulty goods claims and customer service.
  • To run your account and keep the website secure, including preventing fraud.
  • To send marketing, only if you agree (see section 5).
  • To meet our legal obligations, such as tax and accounting records.

4. Who we share it with

We share only what is needed with:

  • Delivery partners (such as Hunter Express, Allied Express, Direct Freight and TNT) to deliver your order.
  • Payment processors (Stripe and Zip) to process payments.
  • Service providers that host our website, email, live chat and accounting systems.
  • Authorities where the law requires it.

We do not sell or rent your personal information.

Natural Rugs Co and Dotts Rugs are both operated by Natural Rugs Co Pty Ltd and share the same systems. Your account, orders and contact details are held in one database and may be seen by our staff working on either brand.

If you leave a product review, your name (or the display name you choose), your rating and your review are published on our website.

5. Marketing

We only send marketing emails if you subscribe or agree to receive them. Every marketing email includes an unsubscribe link, or you can email us to opt out at any time. Order confirmations and service messages about your purchase are not marketing and will still be sent.

6. Cookies

Our website uses cookies to keep items in your cart, remember your login and make the site work properly. Signing in with Google or Facebook, live chat and the Zip payment widget may also set cookies from those providers. You can block or delete cookies in your browser settings, but parts of the site, such as checkout, may not work without them.

7. Overseas storage

Some of our service providers, such as payment, sign-in and hosting providers, may store or process information outside Australia, including in the United States. We use providers that protect personal information to a standard similar to Australian law.

8. Security

We take reasonable steps to protect your information from misuse, loss and unauthorised access, including encrypted (HTTPS) connections and restricted staff access. We keep information only as long as we need it for the purposes above or as required by law. If a data breach is likely to cause you serious harm, we will notify you, and the Office of the Australian Information Commissioner where required.

9. Access and correction

You can ask to see the personal information we hold about you, or ask us to correct or delete it, by emailing info@dottsrugs.com.au. You can also update your details in your account. We will respond within 30 days.

10. Complaints

If you have a concern about how we handle your information, please contact us first and we will try to resolve it within 30 days. If you are not satisfied, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.

11. Changes to this policy

We may update this policy from time to time. The current version is always on this page.

Last updated: 31 October 2026